Can you plan strategic inspiration?

Successful strategies are visions, not plans! Mintzberg once made this powerful statement by saying that we don’t need planning in the strategy formulation process. A planning approach would result in static, highly inflexible plans, not taking into account the dynamism of the environment, in which businesses occur nowadays. Strategic planning can blind us and is incompatible with serious strategy making.

Do we agree?

Indeed, we are talking about strategy formulation, the “making off”. We need room for flexibility and vision. Strategy making is not only a matter of top management, executed through a top-down approach, but a learning process throughout the whole company.

It should be an inspiring process and encourage informal learning that produces new perspectives within a firm. Although a planning is a powerful tool to translate strategy into practice, it can paralyze us while trying to think strategically. A planning should make a contribution around the strategy making process, not inside. It gives us guidance in the executing process.

However, strategy formulation should focus more on the process of strategy making and how organizations can develop its knowledge and capabilities in a changing environment, instead of focussing on the content and making strict and detailed plans.

Rather to seal it off, we need to loosen the process of strategy making and give room for flexibility and vision. Strategic planning will follow in the executing process. Only through that path, we can cope with the changing environment. (Malou van der Pal)

Break the silence…!

What is it exactly that keeps us from speaking up to leadership? If something isn’t or doesn’t feel  right. When we have ideas and suggestions.  Why do we so often choose ‘silence over voice’ ?

In a string of studies (*) after this ‘organizational silence’, James Detert and Amy Edmondson show that the explanation goes well beyond the behavior of the leader  - for instance a punitive style- or contextual factors, such as the opportunity to meet for a talk. Much more important is our belief in our own little self-manufactured ‘theories’ about the imagined ‘dangers’ of speaking up.   Examples of such ‘implicit voice theories’ we may hold, are:  “speaking up to suggest a process improvement is likely to offend the person in charge of it”. Or: ”Presenting underdeveloped ideas to your group is never a good idea”. Detert and Edmondson were surprised to find that their study subjects hardly ever had clear experiences to back their theories up! They ‘just’ believed in them. And they were consequential, because these strong convictions were much more likely to ‘shut them up’ than actual, direct, negative experiences or circumstances. It’s all inside our heads…

You may want to think twice next time you want to speak truth to power. Ask yourself: have I really seen or experienced  ‘dangerous’ reactions by my boss on earlier occasions? How sure am I? Or am I perhaps unwittingly following some personal (pet) theory – an assumption? And if you do: why not put your theory to the test? Break that silence…if you dare!!

(WvO)

(*) Detert, James R. and Edmondson, Amy C. (2011), Implicit voice theories: taken-for-granted rules of self-censorship at work, Academy of Management Journal, vol. 54, no.3, 461-488.

Change hurts

Any real, significant change involves an element of pain. Re-adjustment to a new situation, be it a new role, function or organization, requires a delicate process of letting go of the ‘old’ before the ‘new’ can be admitted, explored and embraced.

This process has even been likened  to the typical phases of grief, as described in the famous model of Elisabeth Kubler-Ross:   shock – denial – bargaining- anger- depression –acceptance. Others have developed real organizational models of phases of negative and positive (!) emotions in coping with change  (see Liu and Perrewé, 2005).

To allow the emotional transition to happen, a safe place has to be created where people can let off steam, freely express their excitements and doubts and start to make sense of what is going on. In a recent issue of the Dutch HR periodical Personeelsbeleid , dr. Omar Solinger of the Free University of Amsterdam reflects on these matters in the context of his study into employee role-transitions at the Dutch airliner KLM. He later extended his thoughts in a PhD research where he showed that people actually differ in the way they adjust to a new working context.

Rather than a single, typical pattern, Solinger revealed a set of 5 different paths people tend to follow. Some ‘fit in’ immediately and remain happy, whereas others feel disappointed after an initial ‘high’. Still others gradually ‘warm up’ or never do.

Change hurts: but more so for some than for others. What’s your typical adjustment pattern…?

(WvO)

Liu, Y and Perrewé, P. (2005), Another look at the role of emotion in the organizational change: a process model, Human Resource Management Review, 15: 263 – 280.